Improper Mortgage Fees Investigation

Some mortgage lenders and/or mortgage loan servicers have been charging “convenience fees,” or “processing fees” just for making mortgage payments online or over the phone. Under applicable state law, these “pay-to-pay” fees may be unlawful.  If your mortgage lender or servicer is charging you one of these fees (usually $5 for online and $10-$15 for phone payments), please complete the form below and an attorney will review your submission and contact you about your experience. 

First Name (required)

Last Name (required)


State (required)

Phone (required)

Email (required)

Name of the mortgage lender or servicer that is charging you “convenience fees” or “processing fees.”

Amount of the fees.

Do you make your payments online, by phone, or both?

Please summarize any other information you’d like to share.

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Please respond with "Yes" or "No" in the box below.