Did your child seek a refund for in-game purchases made in video games? Did you seek a refund for your child? Were these refund requests denied?
Our investigation indicates that many of the largest video game companies and platforms allow kids under 18 to create an account and play, but they have strict “no refund” policies for in-game purchases. These policies are misleading and may violate state laws that entitle kids to refunds when they end their relationship with a business.
Some of the most popular platforms/games with in-game purchases include, but are not limited to:
If you or your child were denied a refund for your child’s in-game purchases in these platforms/games or others, we’d like to hear from you.
If you are interested in helping in our investigation, please fill out the form below, and a member of our team may contact you. This information is confidential and will not be shared or used for other purposes.
We look forward to hearing from you.